Privacy Policy

University Health System (UHS) respects the privacy of all those who visit our Web site and use our online services and will endeavor to implement measures designed to protect the privacy of those using our services. Note, however, that we do collect and use information from visitors to our Web site. This Web Site Privacy Policy sets forth our practices relating to the collection and use of information from you in connection with your visit to the UHS Web site and use of our online services.

Please be aware that University Health System reviews its Web site privacy practices from time to time, and those practices and this policy are, therefore, subject to change. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of our Web Site Privacy Policy. To contact UHS about Web site related privacy issues or to report a violation of our Web Site Privacy Policy, please e-mail us at with your request.

Except as set forth within this Web Site Privacy Policy, we do not release personally identifiable information about our Web site visitors without their permission.

NOTE: University Health System Notice of Privacy Practices is a separate document that governs how medical information about you may be used and disclosed by University Health System.

What Information Does University Health System Collect From You in Connection with the University Health System Web Site?

  • Personally Identifiable Information – University Health System collects and stores certain personally identifiable information that you voluntarily provide to us in certain areas of our Web site, such as web pages that allow you to register for classes, provide us with input on our Web site, participate in on-line surveys or correspond with certain departments within the hospital (such as the Patient Relations department). Such information may include your name, address, e-mail address, credit card information (when applicable) and similar types of information. Although certain areas of the UHS Web site may require that you provide us with such personally identifiable information in order, for example, to complete certain on-line forms, you are free to use the remainder of the site without providing such personally identifiable information. We do not knowingly collect personally identifiable information from children (defined herein as minors younger than thirteen years of age) without obtaining parental consent. Before using the Site, we ask that children have their parents read this Web Site Privacy Policy.
  • Non-Personal Information – University Health System also collects non-personal information such as web site usage, traffic patterns, site performance and related statistics based on our tracking of your visits to the Web site. Although such information is not personally identifiable, we can determine from an Internet protocol (IP) address a visitor’s Internet Service Provider and the geographic location of his or her point of connectivity. We also use small text files placed on a user’s computer hard drive (“Cookies”) to help us determine the type of content and sites to which a visitor to the UHS site links, the length of time each visitor spends at any particular area of the UHS site and UHS services visitors choose to use. Cookies allow UHS to serve you better and more efficiently, and to personalize your experience on the UHS Web site. Nevertheless, you should be able to control how and whether your Web browser will accept Cookies. For more information on how to do so, please refer to the documentation accompanying your browser.

How We Use (and Do Not Use) the Information We Gather in Connection with the University Health System Web Site?

Please take some time to familiarize yourself with the different ways UHS uses the information that it gathers. Keep in mind that, while UHS encourages all third parties involved – including but not limited to its affiliates and advertisers – to adhere to our policies regarding the privacy of our visitors and to otherwise handle personal information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from UHS or independently. Nevertheless, in the event that you encounter any third party associated with, or who claims association with, UHS who you feel is improperly collecting or using information about you, please contact with your request. We will be happy to forward your message to the third party.

  • Personally Identifiable Information – University Health System will use much of the personally identifiable information that you provide primarily for the purposes for which it was collected. For example, we will use information submitted for class registration to administer the classes and to notify you about class schedules and class information, information provided to the Patient Relations department will be used to respond to inquiries you have sent to the Patient Relations department, and information provided by on-line survey participants may be used to compile statistics regarding user preferences by geographic location. The personally identifiable information collected by UHS may also be used to improve the content of the Web site and to better address the needs and interests of Web site visitors. For example: University Health System may send its own e-mail solicitations to visitors who have not “opted out” of receiving such communications. The solicitations are limited in that they, among other things, will clearly indicate the originator of the e-mail and provide the customer with a method of “opting out” of receiving future communications of a similar nature. Although UHS does not sell personally identifiable information about Web site visitors to third parties, we may, in certain circumstances, share personally identifiable information with third parties. For example, UHS may use third party service providers to facilitate our services and provide operations for one or more aspects of the UHS Web site. Such third party service providers may, in certain circumstances, require a visitor’s personal information in order to facilitate our services and provide such operations. For instance, UHS uses a third party service provider for processing certain credit card transactions. Any credit card information submitted by you to UHS, therefore, will be submitted to our credit card processing service provider. Also, if you do not “opt out” of receiving promotional materials from UHS’s affiliates, advertisers or other business partners, UHS reserves the right to release personally identifiable information regarding you to third parties who provide goods or services that we believe may be of interest to you. If you decide that you would like to discontinue receiving promotional information from such third parties, please contact those third parties directly, or contact UHS at Not withstanding anything herein to the contrary, we reserve the right to release information collected from a visitor (whether or not personally identifiable), including information contained within our access logs, when that visitor is in violation of our Terms of Use Agreement, or partakes (or is reasonably suspected of partaking) in any illegal activity, even without a subpoena, warrant or other court order, and to release such information in response to court and governmental orders, civil subpoenas, discovery requests and as otherwise required by law. We cooperate with law enforcement agencies in identifying those who may be using our servers or services for illegal activities. We also reserve the right to report any suspected illegal activity to law enforcement individuals or entities for investigation or prosecution.
  • Non-Personal Information – University Health System will use the non-personal information it collects in connection with your site usage for making changes or enhancements to the Web site and to better address the needs and interests of Web site visitors, as well as for other internal administrative purposes. We also may use data regarding site usage to determine which pages of the Web site are most helpful to visitors and to improve the information available through such pages. Further, we may provide statistical information based non-personal information to advertisers, affiliates and other current and potential business partners. We may also use aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their Web sites.

What About Third Party Privacy Policies?

The UHS Web site contains links to other Internet Web sites, including co-branded or other affiliated sites, which may or may not be owned or operated by UHS. UHS has no control, and is not responsible for, the privacy practices of other Web sites you may visit through links on the UHS Web site, including such sites’ use of any information (such as IP number, browser type, or usage history) collected when visitors to the UHS Web site click through links to such sites. We recommend that you review individual Web site privacy policies before providing any information on such Web sites.

Last update: January 2009